Return Policy
Effective Date: January 20, 2020
At Brake Pads Desl, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a clear and fair return policy in compliance with Google Merchant Center guidelines.
1. Return Eligibility
- Return requests must be made within 30 business days from the date of delivery.
- Items must be unused, undamaged, and in their original packaging, including all tags and accessories.
- A valid proof of purchase (such as order confirmation or receipt) is required.
- Items marked as final sale, custom-made, or non-returnable are excluded unless defective or incorrect.
2. How to Initiate a Return
To initiate a return:
- Contact us at support@brakepadsdesl.shop or call +1 213 453 2502.
- Provide your order number, reason for return, and photos if the item is defective or damaged.
- Once approved, ship the item back using a trackable shipping method, preferably UPS, to the address below.
3. Return Shipping
- Return shipping costs are the responsibility of the customer unless the return is due to our error (damaged, defective, or incorrect item).
- Please use a trackable carrier like UPS to ensure safe delivery.
Return & Fulfillment Address:
Brake Pads Desl Returns Department
1449 Middleville Road
Los Angeles, California, 90015
United States
4. Refund Policy
- After receiving and inspecting the returned item, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method (e.g., PayPal) within 5–7 business days.
- Original shipping fees are non-refundable unless the return is due to our error.
5. Exchanges
- We do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order.
6. Damaged, Defective, or Incorrect Items
- Contact us within 7 business days of delivery if you receive a damaged, defective, or incorrect item.
- Provide your order number, description of the issue, and clear photos.
- We will arrange for a replacement or full refund, including return shipping costs if applicable.
7. Contact Us
For any questions regarding returns, please contact us:
- Email: support@brakepadsdesl.shop
- Phone: +1 213 453 2502
- Business & Return Address:
1449 Middleville Road, Los Angeles, California, 90015, United States
Updated on August 3rd, 2024